Returns & Exchanges

All sales are final.

PMU Club does not offer returns or refunds due to the nature of our sterile products/supplies. However, exchanges are allowed in the event that a product that customer purchases is faulty, damaged, or does not fit the description on our website which they purchased within 14 days for the same item they purchased.

A valid receipt is required and authorization must be obtained before sending any items back to us.

If items were damaged in transit by a shipping carrier, you need to file a claim with respective carrier.

If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

If a customer cancels the order before it is shipped we reserve the right to deduct bank fees charged to us by our credit card processors.

If you like to cancel the order right after it was placed, please call us at 786-223-9449 or chat with us for faster response because we do not have the ability to reply to emails as fast in this unprecedented times.

PMU machines come with 30 days manufacturer's limited warranty that covers any manufacturer's defect but does not cover negligence or misuse of equipment.

We do not offer price match for products and/or supplies.

We value our knowledge and our products quality and ask you to respect this. 

If an item was purchased that qualifies for an exchange, that item must be mailed back to PMU Club at the address below to execute the exchange with tracking number. Please email us a tracking number so we can follow up on the package.

20100 W Country Club Dr. PH 09 Miami, FL 33180

To be eligible for an exchange, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. 

If returned item is received with damaged original retail packaging then $25 will be deducted from refund amount in addition to 20% restocking fee. Item(s) should be securely packed.

Exchanges will be processed within 3 business days of receipt.

To complete your exchange, we require a receipt or invoice that was send with your item.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@pmuclub.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged within 14 days with proof of damage (pictures or video) for the same item. If items were damaged in transit by a shipping carrier, you need to file a claim with respective carrier.

If you need to exchange it, please send us an email at help@pmuclub.com and send your item to:

PMU Club

20100 W Country Club Dr. PH 09 Aventura, Florida US 33180.

Shipping


To return your product, you should mail your product to:

PMU Club

20100 W Country Club Dr. PH 09 Aventura, Florida US 33180


You will be responsible for reimbursing the shipping costs from us to you when you return your item if it was a free shipping. If you receive a refund, the cost of actual shipping to ship the item to you will be deducted from your refund.

Shipping costs are non-refundable under any circumstances.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a traceable shipping service or purchasing shipping insurance. We will not be held responsible for shipping carriers and don’t guarantee that we will receive your returned item.